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FAQ
1. When will my order be shipped if I order?
We have a delivery time of 1 to 3 working days.
2. Are you affiliated with a WEBSHOP QUALITY MARK?
Yes, we have been affiliated with the independent organization “Webshop Quality Mark” since 2015.
3. Can I pay with I-Deal?
Yes, you can pay with I-Deal, Paypal, SofortBanking, etc. It is also possible to pay the amount by bank transfer.
4. Can I contact you for size advice?
Yes, we are ready to provide you with the right size advice. Contact us by email or telephone.
5. Can I reach you by phone?
Yes, we can be reached by telephone on +31 174 75 03 61 from Monday to Friday from 10am to 3pm. And no! We are not available by phone in the evenings and weekends :).
6. Can I return the products?
Yes, you may return all or part of the ordered products without reason. You must do this within 30 days. So you have enough time to see and try on the products.
7. Can I return my return package for free?
No, you can request and pay for a return label online through us!
8. Can I pay afterwards?
No, it is not possible to pay afterwards.
9. Have you received my return package?
If you want to know whether your return package has arrived with us, you can check this yourself with the track and trace number you received at the post office.
10. When will I receive my money back for my return package?
After receiving your return package, we will refund the money to the account from which the payment was made within 14 days. Has the 14 day period expired? please contact us.