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FAQ

Yes, we ship worldwide. We have for example many customers living in England, Belgium and Germany.

Yes, we as islamitischekleding.nl are affiliated with the independent organisation “Webshop Keurmerk” since 2015.

Yes, you can contact us by phone from Monday till Friday from 10 till 15PM (+1).

Yes, you can return the ordered products or part without any reason. You must do this within 14 days from the day of receiving your order. So you have enough time to see the products.

No, the shipping costs to return an order must be payed by the customer. If you unexpectedly return the entire order, you will receive the shipping costs which youhav paid on placing the order. By this you pay only one time the shipping costs and not TWO times!

No, it is currently not possible to pay in arrears.

If you want to know if your return package has arrived at us, you can use the track and trace that you have received at the post office to see whether your package has been received by us. After you got this confirmation, there is no need to contact us about this issue if 14 days have not passed.

After receiving your return package, we will refund the money within 14 days to the account from which the payment was made. On average this takes place within seven days.

If a product does not fit and you would like to exchange it, you can return the product that does not fit and place a new order online for the desired product. This way you will receive your product quickly at home. You can always call us for customized advice.

Na ontvangst van jouw retourpakket, storten wij binnen 14 dagen het geld weer terug op de rekening waarvan de betaling is verricht. Gemiddeld vindt dit binnen zeven dagen plaats.

Mocht een product niet passen en jij zou willen ruilen, dan kun je het product dat niet past retoursturen en voor het gewenste product een nieuwe bestelling online plaatsen. Hierdoor ontvang jij je product lekker snel thuis. Je kan ons altijd bellen voor maatadvies.

No, we do not have a visiting address where customers can come and shop. It is, however, possible to collect an order yourself on request. Contact us via Whatsapp if you like to make use of this service.